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FAQ

  • Do you offer samples?
    Samples are exclusive to wholesale customers only
  • Can I click and collect my order?
    Yes you sure can! Place your order online and make sure you provide an address and postcode. You will then see the pick up options appear in the shipping method section. Please choose the Express Pick up - 3 hour option if your order is urgent. We will email you when your order is ready to collect. Send anyone down to collect on your behalf, as long as they can provide us your invoice number.
  • Is there a shop I can come to visit?
    We are just an online store and we do not have a walk-in shop at the moment. However we do offer click & collect as well as samples for wholesale customers, please see below questions for further details.
  • Where do you ship to and what is the cost of shipping?
    We ship Australia-wide, simply add your items to cart and check the shipping cost on the shopping cart page! Read more on our About Free Delivery page to see if you are eligible. Need more general information about shipping? Go to our Delivery Information page.
  • Will I receive an invoice if I order online?
    Yes you will be emailed an invoice once you have placed your order. You will also receive a hard copy in your package and you can even download a copy anytime in the ‘My Account’ tab. Didn’t set up an account when you ordered? No problem, our system automatically creates one for you! Simply reset your password using the email address that you ordered with. Did you know you can also add a purchase order number when placing your order online? This will be added to the top right of your invoice!
  • what if an item is out of stock?
    We do reserve the right to swap an item out of stock with an item of the same value
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